Northstar Utility Solutions, a division of Harris Computer Systems, announced today that National Air and Waste Management Authority (NAWASA), located in St. Georges, Grenada, West Indies, has selected CIS Northstar to provide management customers superior customer relationships and utility billing. Which NAWASA CIS CIS project include Northstar, Executive Information System, Anywhere eDocs and Reports.
Starting NAWASA is 5 years strategic plan to be the leading utility in the Caribbean by providing a reliable water quality and enhance the customer experience. “With our investment in Northstar, we imagine this as an important step for us to invest in utility customer service operation that provides the tools our staff to provide customer service is excellent as we move into 2010 and beyond” said Terrence P. Smith, NAWASA’s Chairman of the Board. NAWASA mission statement is “To provide customers with safe, adequate and reliable water supply and safe disposal of waste water, with the proper and efficient, that meet and exceed customer expectations, and ensure the development of our organizations, communities and our nation” to 40,000 customers .
“After the extensive selection process, we feel that Northstar provides the best combination of price, performance and customer service. We are very excited to partner with Northstar for this project,” said Dr. Anurag Sinha, Information and Communication Technology (ICT) Advisor to the Office of the Prime Minister of Grenada. “A recent visit with many customers Northstar proved invaluable when our final decision.”
“NAWASA’re looking for long-term trusted partners to help implement their strategic vision for the future. They have set up a comprehensive plan and is committed to providing easy access to water quality by contributing to public health and environmental benefits for sustainable economic development of Grenada. We hope to help them achieve long-term goals and is very excited about adding a fourth NAWASA as our customers in the Caribbean, “said Rob DiMurro, General Manager for Northstar Utilities Solutions.
“We look forward to a long and productive relationship with NAWASA,” said Ken Hayes, Vice President of Sales and Marketing Solutions for Utilities Northstar. “We are very pleased to help them continue to deliver on their long tradition of excellence and customer service.”